Seller and contact
The seller is George Cox, trading as Phantom Tweaks, an individual trader based in the United Kingdom. Customer support is available at phantomtweaks@outlook.com and through the Phantom Tweaks Discord.
For routine support, purchase questions, privacy requests or formal correspondence, contact Phantom Tweaks by email or through the official Discord support channel.
Products and payment
Paid PHANTOM products are supplied as downloadable Windows software. PHANTOM TWEAKS 6.5.0 costs €7.99 EUR as a one-off purchase and includes its protected customer access, one hardware-bound PC licence and future supported Tweaks updates. PHANTOM Crosshair 1.1.0 costs €3.00 EUR as a one-off purchase and includes protected access to the Crosshair installer. Crosshair does not use the separate PHANTOM TWEAKS app-licence system.
Payment is arranged manually through PayPal inside a private ticket in the official Phantom community Discord server. The seller confirms the payment before generating a product-specific website access code. A Tweaks code unlocks Tweaks only. A Crosshair code unlocks Crosshair only. Customers should keep their PayPal receipt and must not send payment to anyone who contacts them first by direct message. The order quantity is fixed at one.
One-PC licence
- The licence is personal to the purchaser and activates on one PC.
- The first successful activation links the code to the PC’s hardware identity.
- Reinstalling Windows or changing a storage drive should not normally require a reset.
- A motherboard replacement or moving to a replacement PC requires a manual reset review.
- Two genuine PC-change reset reviews are included. Further resets may be refused or approved at the owner’s discretion.
- The licence cannot be sold, transferred, shared, published or used by several people.
- Shared, resold, chargeback-related or fraudulently obtained licences may be suspended or revoked.
- A customer can appeal a revocation through support with the order reference and purchase email.
- The licence does not expire while the product remains supported and the customer follows these terms.
Digital delivery and updates
Payment confirmation and website-code issue are manual. After payment is confirmed in the official Discord ticket, the seller generates a one-time product-specific website activation code. Unused codes expire after seven days and can only be redeemed once. During redemption the customer creates a username and password for a reusable customer account linked to that purchase. PHANTOM TWEAKS may also require a separate app licence. PHANTOM Crosshair does not.
The signed-in customer portal creates a short-lived download link for the product attached to that order. Each order includes ten protected downloads before owner review. Existing customers with a legacy private-access link can convert that access into a customer login. Customers can ask support to review access after identity and order checks. Protected product installers are not exposed as public website downloads.
Before payment, the customer must confirm inside the private purchase ticket that they request immediate digital supply and understand that the normal 14-day cancellation right ends once the download or other digital supply begins. Statutory rights for faulty, misdescribed or unavailable digital content remain.
Cancellations, faults and refunds
- A customer can request cancellation before the licence or digital access is supplied.
- Accidental duplicate payments are refunded after transaction verification.
- If a paid licence is not supplied within the stated timeframe, the customer can request delivery or a refund.
- Activation, download or software faults receive troubleshooting first where a reasonable fix is available.
- A confirmed defect may result in repair, replacement access, price reduction or refund, depending on the circumstances and the customer’s legal rights.
- Using an unsupported system or ignoring a clear compatibility warning does not create an automatic refund right, but it does not remove statutory rights.
- A confirmed refund disables the private download and, where applicable, revokes the product licence.
- A chargeback may suspend the licence while the payment dispute is investigated.
Report faults as soon as possible with the order reference, Windows version, app version, exact error, diagnostic reference and steps already tried. This request does not limit statutory time rights.
Privacy
Phantom Tweaks collects the minimum information needed to create and deliver orders, prevent abuse, provide support and manage licences. This may include email address, Discord name and optional user ID, order reference, payment identifiers, Windows version, licence state, hardware activation identifier, support messages, download events and security records.
Order and accounting records may be kept for up to six years. Closed support requests are normally kept for 24 months. Security logs and hashed download-address records are normally kept for 90 days. Activation records are kept while a licence remains active and may be retained for up to 24 months after closure where needed for fraud, disputes or support.
Data may be processed by Cloudflare for hosting, security, database and downloads, PayPal for payment, Discord when a customer chooses Discord support, and an email provider if automated email is enabled. Data is not sold for advertising.
Customers can request access, correction or deletion by emailing phantomtweaks@outlook.com. Some records may need to be retained for legal, payment, fraud-prevention or dispute purposes.
Age and purchases
A purchaser must be 18 or older. A person under 18 may use the product only where a parent or guardian makes the purchase and accepts the terms. Customers must not use another person’s payment account without permission.
Performance and third-party systems
Results vary by hardware, drivers, Windows configuration, game settings and network conditions. Phantom Tweaks does not guarantee a specific FPS increase, ping reduction or benchmark score. The app does not intentionally inject into games or modify game files. No third-party utility can guarantee acceptance by every game, tournament or anti-cheat system now or in the future. Customers remain responsible for checking the rules of the games and services they use.